Refund & Chargeback Policy

Vanta Holdings LLC

Last Updated: January 23, 2026

1. Overview

Vanta Holdings LLC (“Vanta,” “we,” “our,” or “us”) provides data delivery, lead distribution, and marketing software/tools designed to support customer acquisition and operational workflows for businesses.

Due to the digital, on-demand, and consumable nature of our services, all sales are governed by this Refund & Chargeback Policy. By purchasing or using our services, you expressly agree to the terms outlined below.

2. Nature of Our Services (Important)

Our services include, but are not limited to:

Delivery of proprietary or licensed data sets

Distribution of leads or contact records

Access to marketing tools, software, or automation systems

Usage-based or volume-based services fulfilled over time

These services are classified as digital goods and services that are delivered electronically and begin fulfillment immediately upon activation or delivery.

3. All Sales Are Final — Limited Refund Eligibility

General Rule

All payments are final and non-refundable once service delivery begins.

Because our services involve:

Immediate access to digital assets

Irreversible delivery of data

Time-sensitive and usage-based fulfillment

we do not offer unconditional refunds.

4. Eligible Refund Scenarios (Very Limited)

Refunds may be considered solely at our discretion and only if all of the following conditions are met:

A written refund request is submitted to [email protected] within 48 hours of the disputed charge

The request clearly identifies a verifiable, material failure on our part to deliver the purchased service

No meaningful portion of the data, leads, or tools has been used, downloaded, accessed, exported, or consumed

The request does not involve subjective dissatisfaction, buyer’s remorse, internal business performance, or third-party factors

If approved, refunds are issued only for the specific undelivered portion of the service.

5. Non-Refundable Circumstances

Refunds will not be issued for any of the following:

Leads or data delivered according to the agreed specifications

Disputes related to conversion rate, sales outcomes, or ROI

Claims of “low quality” where delivery criteria were met

Failure to follow up with leads or use tools properly

Internal staffing, sales, or operational issues

Delays caused by the customer’s systems, filters, or workflows

Charges authorized via stored payment method (see Section 6)

6. Card-On-File Authorization & Post-Delivery Billing

By purchasing our services, you expressly authorize Vanta Holdings LLC to:

Securely store your payment method on file

Charge your card for:

Initial purchases

Usage-based services

Leads or data delivered over time

Approved recurring or post-delivery charges

This authorization constitutes merchant-initiated billing for services rendered and delivered.

You agree that such charges do not constitute unauthorized transactions under card network rules.

7. Delivery Confirmation & Proof of Service

Service delivery may be confirmed through one or more of the following:

System logs or delivery reports

CRM or platform access records

Email confirmations or delivery notifications

Data export or access logs

API usage records

These records serve as conclusive proof of fulfillment in the event of a dispute.

8. Chargebacks & Dispute Policy (Critical)

Chargebacks Are Not an Acceptable Substitute for Refund Requests

Before initiating a chargeback, customers must contact [email protected] to attempt resolution.

Initiating a chargeback without first contacting us is considered a violation of this policy.

Invalid Chargebacks Include (But Are Not Limited To):

Claiming “unauthorized” after authorizing card-on-file billing

Claiming “services not rendered” after data delivery

Claiming “fraud” due to internal dissatisfaction or poor results

Bypassing our support process

We actively contest invalid chargebacks using delivery records, billing authorization, and usage evidence.

9. Abuse, Excessive Disputes & Account Termination

We reserve the right to:

Suspend or terminate services

Revoke access to tools or platforms

Deny future service

Pursue collection of outstanding balances

if a customer engages in:

Repeated refund abuse

Excessive disputes or chargebacks

Bad-faith claims

Fraudulent or misleading conduct

10. Governing Law

This policy is governed by the laws of the State of [Insert State], without regard to conflict-of-law principles.

11. Contact Information

Vanta Holdings LLC
📧 [email protected]
🌐 https://vantaholdings.com